BASE CAMP GRANADA – EVEDI CAMP, S.L.
These terms and conditions regulate the access, browsing, request for information, booking, contracting, payment, cancellation, admission, stay and use of the services and facilities offered by Base Camp Granada, a tourist campsite located in Dúrcal, Granada, owned by EVEDI CAMP, S.L.
Making a booking, paying the deposit, accepting these conditions through the checkbox provided on the website or booking platform, signing the admission document or the effective use of the services once these conditions have been made available to the Client implies acceptance of this document, the privacy policy, the cancellation policy and the internal regulations of the establishment.
These conditions shall apply without prejudice to mandatory rules applicable to consumers and users, the tourism regulations in force in Andalusia, and any specific conditions validly accepted by the Client for promotional rates, groups, events, long stays or complementary services.
1. Identification of the Owner and Establishment Details
The owner of the website https://granadabasecamp.com and of the tourist establishment Base Camp Granada is EVEDI CAMP, S.L., a Spanish commercial company with Tax ID (NIF) B19712058.
- Company name: EVEDI CAMP, S.L.
- Trade name: Base Camp Granada.
- Tax ID (NIF): B19712058.
- Registered office: Camino Sierra, 18650 Dúrcal, Granada.
- Operational address: Camino Instituto F.P., 31, 18650 Dúrcal, Granada.
- Contact email: info@granadabasecamp.com.
- Contact telephone: +34 601675068.
- Website: https://granadabasecamp.com.
- Registry details: registered in the Commercial Registry of Granada, volume 1710, folio 205, sheet number 53981, entry 1.
- Registration number in the Andalusian Tourism Registry: CM/GR/00063.
Any pending data must be incorporated before the final publication of the document on the website or any contracting medium.
2. Definitions
For the purposes of these conditions, the following shall be understood as:
- Base Camp Granada or the Establishment: the tourist campsite operated by EVEDI CAMP, S.L. under the trade name Base Camp Granada.
- Client: the adult natural person or legal entity who makes a booking, makes a payment or contracts services with EVEDI CAMP, S.L.
- User: the person who accesses, browses or uses the website or platforms enabled for information or booking.
- Guest: any person included in the booking or who effectively enjoys the stay, regardless of whether they have directly formalised the contract.
- Companions: minors, guests or third parties included or authorised by the Client during the stay.
- Booking: a request to contract a pitch, accommodation, free camping or another service, which will only be firm once confirmed in accordance with these conditions.
3. Purpose and Scope of Application
These conditions govern the contractual relationship between EVEDI CAMP, S.L. and the Client regarding tourist accommodation services, stays on pitches, Tiny Houses, free camping, complementary services and the use of facilities at Base Camp Granada.
They shall apply to bookings made through the website, via CampingCare or another integrated platform, by email, by telephone, at reception or through any other channel enabled by EVEDI CAMP, S.L.
The contracting of accommodation does not grant the Client or guests any real right, tenancy, stable possession, residential use, permanent domicile or indefinite enjoyment of the assigned pitch, accommodation or facility. The stay is of a tourist nature, temporary, and exclusively linked to the contracted dates.
4. Types of Accommodation and Services
Base Camp Granada may offer, among others, the following types of accommodation or stay:
- XXL pitches.
- Standard pitches.
- Tiny Houses or other tourist accommodation.
- Free camping in designated areas.
- Any other type of accommodation, facility, service or activity published at any given time on the website, booking platform, reception or official channels.
The availability, maximum capacity, equipment, prices, supplements, usage rules and specific conditions of each type shall be those indicated during the booking process or communicated to the Client prior to contracting.
The Client must respect the maximum authorised capacity of the contracted type. The introduction of persons, vehicles, animals, tents, caravans, motorhomes, auxiliary elements or undeclared or unauthorised equipment may result in price adjustment, denial of access or termination of the stay if a serious or repeated breach occurs.
5. Booking Process via CampingCare or Other Platforms
The booking process may be carried out through redirection, technical integration or the use of the external management software CampingCare, as well as through other technological systems that EVEDI CAMP, S.L. may enable at any time.
By initiating the booking process through an external platform, the Client accepts the technical, operational and functional conditions of the tool used, without prejudice to the fact that the main accommodation contract is formalised with EVEDI CAMP, S.L. when the booking is confirmed in accordance with these conditions.
Base Camp Granada shall not be responsible for interruptions, outages, availability errors, technical failures or IT incidents exclusively attributable to CampingCare, Adyen or other external providers integrated into the booking or payment process.
In the event of contradiction between these conditions and the technical conditions of an external platform, these conditions shall prevail regarding the contractual relationship between EVEDI CAMP, S.L. and the Client, unless a specific condition expressly accepted by the Client establishes otherwise and is legally valid.
6. Booking Confirmation
A booking request shall not be considered accepted or confirmed until all of the following circumstances occur simultaneously:
- The Client has provided the necessary data for contracting.
- The Client has accepted these general conditions and the privacy policy.
- The Client has paid the deposit, advance payment or amount required to confirm the booking.
- The booking system, CampingCare or EVEDI CAMP, S.L. has issued written confirmation by email, electronic receipt, SMS, platform message or equivalent document.
Until that moment, the request shall be considered provisional and subject to actual availability and payment validation.
The booking confirmation shall include, insofar as applicable, identification of the Client, arrival and departure dates, type of accommodation, number of persons, price, taxes, supplements, amount paid, outstanding amount, cancellation policy and booking identification code.
The Client must review the confirmation received and report any error or discrepancy as soon as possible to info@granadabasecamp.com.
7. Prices, Taxes and Included Services
The applicable prices shall be those in force at the time of booking and will be shown to the Client prior to contracting.
Unless expressly stated otherwise, prices shall be understood as expressed in euros and shall include applicable indirect taxes, particularly VAT, at the rate in force at any given time. Fees, charges, supplements, additional services or items not included in the main rate must be communicated to the Client before the final confirmation of the booking or before contracting them during the stay.
The price shall include only the services expressly indicated in the booking. Any additional service, supplement for pets, extra persons, additional vehicles, extension of stay, activity, product, fee or complementary service may be invoiced separately according to the rates in force.
EVEDI CAMP, S.L. may modify its prices at any time. Such modifications shall not affect bookings already confirmed, except for subsequent contracting of additional services by the Client or legal changes to applicable taxes, fees or public charges.
The list of prices for services and accommodation types in force shall be made available to users at reception and, where applicable, in electronic format.
8. Payment, Deposit and Transaction Security
To confirm and guarantee the booking, the Client must pay an advance equivalent to 50% of the total amount of the requested stay, unless a rate, promotion, specific condition or contracting channel establishes a different payment scheme communicated prior to contracting.
The booking shall not be considered firm until the payment provider verifies the correct charge of the required amount and the corresponding booking confirmation is issued.
Payments and financial transactions may be processed through Adyen, an external payment service provider integrated into the booking management system. EVEDI CAMP, S.L. does not store complete credit or debit card details on its local servers when payment is made through an external gateway.
Payment information is managed through encryption systems and security protocols applied by payment service providers, including secure SSL/TLS communications and PCI-DSS standards where applicable.
The remaining amount must be paid at the time expressly indicated in the booking confirmation. In the absence of specific indication, it shall be payable at check-in. The establishment may require advance payment for additional services contracted during the stay or their payment before check-out.
9. Obvious Error in Price, Availability or Essential Data
In the event of an obvious error in the price, availability, type of accommodation, dates, capacity or essential conditions of the booking due to a clear technical, typographical or human error, EVEDI CAMP, S.L. may cancel the affected booking, notifying the Client as soon as it becomes aware of the error and refunding all amounts paid.
Where possible, EVEDI CAMP, S.L. may offer the Client an equivalent alternative or a new booking under corrected conditions. The Client may accept it or request a refund of the amounts paid for the affected booking.
10. Right of Withdrawal
In accordance with Article 103(l) of the Consolidated Text of the General Law for the Defence of Consumers and Users, the 14-day right of withdrawal does not apply to contracts for the provision of accommodation services for purposes other than housing when the contract provides for a specific date or period of performance.
Consequently, cancellations, modifications and refunds shall be governed by the cancellation policy expressly accepted by the Client at the time of booking, without prejudice to mandatory rights legally corresponding to them.
11. Cancellation Policy and Refunds
Unless a special rate, promotion, group booking, event, long stay or specific condition establishes a different policy expressly communicated and accepted, voluntary cancellation of the booking by the Client shall be governed by the following tiers.
Time periods shall be calculated in full calendar days, taking as reference the arrival date indicated in the booking confirmation and Spanish peninsular time.
- Cancellation more than 7 full calendar days before the arrival date: refund of 100% of the amount paid as a deposit.
- Cancellation between the seventh and fourth full calendar day before the arrival date, both inclusive: refund of 50% of the deposit paid, equivalent to a penalty of 25% of the total value of the contracted stay.
- Cancellation less than 4 full calendar days before the arrival date: no right to a refund of the deposit. EVEDI CAMP, S.L. shall retain the deposit paid as a contractual penalty for late cancellation.
Cancellation requests must be communicated in writing through the link provided in the CampingCare confirmation email or by email sent to info@granadabasecamp.com, indicating the booking identification code. The effective date and time of receipt of the request by EVEDI CAMP, S.L. shall determine the applicable cancellation tier.
Refunds shall be made, unless technically impossible or for justified cause, using the same payment method used by the Client. Refund times may depend on the corresponding bank or payment provider.
12. Booking Modifications
Modifications to dates, type of accommodation, number of persons, contracted services or duration of the stay shall be subject to availability and express acceptance by EVEDI CAMP, S.L.
When the modification results in a price increase, the Client must pay the corresponding difference. If the modification results in a price reduction, the cancellation or modification policy in force at the time of booking shall apply, unless EVEDI CAMP, S.L. expressly accepts another solution.
The mere request for modification does not suspend or alter the applicable cancellation policy until it has been expressly accepted by the establishment.
13. No-Show
If the Client does not arrive at the campsite on the confirmed arrival date, or arrives more than 24 hours late without having previously communicated a justified delay in writing to info@granadabasecamp.com or through the channel provided on the booking platform, the booking may be automatically cancelled.
In the event of a no-show, the Client shall lose the deposit paid, which will be retained by EVEDI CAMP, S.L. as a contractual penalty for failure to present, without prejudice to the rights legally corresponding to the Client when exceptional circumstances duly evidenced occur.
The establishment may make the pitch, accommodation or reserved unit available again from the moment the booking is considered cancelled due to no-show.
14. Force Majeure, Weather Conditions and Impossibility of Service
EVEDI CAMP, S.L. shall not be liable for non-compliance, delays, closures or service modifications arising from force majeure, unforeseeable or unavoidable events, circumstances beyond its reasonable control or decisions by competent authorities affecting the safety, availability or normal operation of the establishment.
By way of example, exceptional circumstances may include: extreme weather phenomena, official alerts for extreme forest fire risk, evacuation orders, administrative or mobility restrictions, health emergencies, fires, floods, prolonged general outages of essential supplies, serious security incidents or other similar situations.
In such cases, EVEDI CAMP, S.L. shall endeavour to offer the Client a reasonable solution, such as a change of dates, voucher, equivalent alternative or refund of amounts paid for services not provided when legally applicable.
If the impossibility of service is attributable to EVEDI CAMP, S.L. and no alternative acceptable to the Client can be offered, the amounts paid corresponding to services not provided shall be refunded.
15. Check-In and Check-Out Times
The right of occupation shall begin at the following times, unless otherwise indicated in the booking confirmation or expressly authorised by the establishment:
- Pitches: check-in from 13:00 and until 20:00 on the day of arrival.
- Tiny Houses or other accommodation: check-in from 16:00 and until 20:00 on the day of arrival.
If the Client expects to arrive after 20:00, they must notify the establishment sufficiently in advance to coordinate and, where applicable, expressly authorise access outside standard hours.
The Client must fully vacate and leave the assigned space at the following times, unless expressly authorised by the establishment:
- Pitches: before 11:00 on the day of departure.
- Tiny Houses or other accommodation: before 10:00 on the day of departure.
Early check-in or late check-out shall be subject to availability, prior authorisation and, where applicable, payment of the corresponding supplement.
Unauthorised failure to comply with the check-out time may result in the invoicing of an additional night or the supplement provided for in the rates in force.
16. Traveller Registration and Mandatory Documentation
All guests must formally register before accessing or staying at the establishment, providing a valid official identity document and supplying the data required by traveller registration regulations.
The Client declares that the data provided are truthful, complete and up to date. Refusal to provide the legally required documentation, the provision of false data or the impossibility of verifying the identity of the persons staying may prevent admission or continuation of the stay.
Minors must be accompanied by their parents, legal guardians or duly authorised adults. EVEDI CAMP, S.L. may request documentation proving such authorisation when reasonable or necessary.
17. Right of Admission, Access and Stay
Access to the campsite is free under the terms provided by applicable tourism and consumer regulations, and may not be restricted on grounds of birth, race, sex, religion, opinion, disability, sexual orientation, gender identity, place of origin or any other personal or social condition.
However, EVEDI CAMP, S.L. may deny admission, prevent continued stay or order the expulsion of persons who, in a serious or repeated manner:
- fail to comply with these conditions or the internal regulations;
- lack a confirmed booking or fail to provide legally required data;
- exceed the maximum authorised capacity;
- attempt to introduce unauthorised items, vehicles, animals or substances;
- engage in violent, intimidating, disturbing or dangerous behaviour;
- disturb the rest of other users;
- show signs of drunkenness or intoxication;
- make fraudulent, residential or non-tourist use of the facilities;
- fail to comply with rules regarding pets, waste, fire, circulation or quiet hours.
Expulsion due to serious or repeated non-compliance shall not entitle the Client to a refund for services already provided.
18. Rules of Coexistence, Quiet Hours and Use of Facilities
The Client must use the facilities with care, respect for other users, compliance with safety rules and observance of the internal regulations.
To ensure rest, music, loud noises and disturbing activities are prohibited, especially during quiet hours.
- Producing loud noises or music during quiet hours.
- Lighting fires or barbecues outside authorised areas.
- Driving above permitted speed or during restricted hours.
- Installing fixed elements or equipment not authorised.
- Dumping waste or grey water outside designated points.
- Carrying out dangerous or unhygienic activities.
- Occupying spaces not assigned.
- Exceeding maximum authorised occupancy.
- Using the stay as permanent residence.
- Hosting unregistered or unauthorised visitors.
Serious or repeated breaches may result in immediate termination of the stay.
19. Pets
A maximum of two dogs per accommodation unit or pitch is permitted, unless additional limitations apply.
The stay of pets is subject to payment of the applicable supplement.
Animals must remain leashed and supervised in all common areas. Owners must have the animal’s health documentation and, where legally required, civil liability insurance.
Potentially dangerous dogs may only access if they fully comply with legal requirements.
EVEDI CAMP, S.L. may deny admission or continued stay to dangerous, undeclared, undocumented, aggressive, ill or disturbing animals.
The Client shall be responsible for all damages, injuries, cleaning costs or sanctions caused by their animals.
20. Liability for Damages, Deposit and Condition of Facilities
The Client shall be responsible for damages, losses, breakages, thefts, extraordinary cleaning costs or sanctions caused by themselves, persons included in their booking, minors under their care, guests or animals under their responsibility.
EVEDI CAMP, S.L. may claim the cost of repair, replacement, cleaning or compensation.
For certain types of accommodation, especially Tiny Houses, a deposit of €150 may be required at check-in. The deposit shall be returned after check-out once the correct condition of the accommodation is verified.
If damages or extraordinary cleaning are detected, EVEDI CAMP, S.L. may retain part or all of the deposit or claim additional costs.
The Client must immediately report any damage or incident observed at the beginning or during the stay.
21. Personal Belongings, Vehicles and Security
The Client shall be responsible for the custody of their personal belongings, luggage, documentation, money, electronic devices, vehicles, bicycles, caravans, motorhomes, tents and any other items brought into the establishment.
EVEDI CAMP, S.L. shall not be liable for losses, thefts, damages or removals of items not formally deposited under the establishment’s custody, except in cases where liability is legally required.
It is recommended not to leave valuables in tents, vehicles, caravans, motorhomes or accommodation units without appropriate security measures.
Vehicles must be parked exclusively in authorised areas and must comply with internal rules on circulation, speed and safety. EVEDI CAMP, S.L. may require the relocation of improperly parked vehicles or those obstructing access, emergency routes, internal services or circulation.
22. Services Provided by Third Parties
When complementary services offered, recommended, advertised or facilitated are provided by third parties unrelated to EVEDI CAMP, S.L., the Client shall be informed of this circumstance when applicable.
EVEDI CAMP, S.L. shall not be liable for the execution, quality, safety, availability or incidents arising from services provided directly by independent third parties, without prejudice to the Client’s rights against the corresponding provider and the establishment’s reasonable cooperation in managing incidents.
If EVEDI CAMP, S.L. directly markets combined services or packages under applicable regulations, the corresponding legal regime shall apply.
23. Complaints and Claims
EVEDI CAMP, S.L. provides official complaint and claim forms from the Andalusian regional authority (Junta de Andalucía) to consumers and users upon request, as well as the corresponding notice displayed in a visible location.
The Client may request the complaint form at reception or submit their claim through legally enabled channels. Communications or claims may also be sent to info@granadabasecamp.com.
Submitting a complaint does not exempt the Client from paying contracted and effectively provided services, without prejudice to any subsequent resolution.
The reference to the former European online dispute resolution platform is not included in these conditions, as the platform was discontinued on 20 July 2025.
24. Personal Data Protection
24.1. Data Controller
The data controller for the personal data of the Client and guests is EVEDI CAMP, S.L., Tax ID B19712058, with registered office at Camino Sierra, 18650 Dúrcal, Granada, and contact email info@granadabasecamp.com.
24.2. Data Processed
EVEDI CAMP, S.L. may process the following categories of data:
- Identification data.
- Contact details.
- Booking and stay information.
- Payment and billing data.
- Data required by traveller registration regulations.
- Any other data necessary for the provision of services.
24.3. Purpose of Processing
Personal data shall be processed for booking management, provision of services, compliance with legal obligations, security, internal administration and, where applicable, sending commercial communications when expressly authorised by the Client.
24.4. Legal Basis
The legal basis for processing includes the execution of the contract, compliance with legal obligations, legitimate interests and the Client’s consent when required.
24.5. Data Retention
Data shall be retained for the time necessary to fulfil the purposes for which they were collected and to comply with applicable legal obligations.
24.6. Rights of Data Subjects
Clients may exercise their rights of access, rectification, erasure, restriction, objection and portability by contacting info@granadabasecamp.com.
They may also lodge a complaint with the Spanish Data Protection Agency (AEPD).
25. Safety, Incidents and Emergencies
Clients must follow the safety instructions provided by the establishment, including evacuation procedures, emergency guidelines and any indications given by staff.
In the event of an incident, accident or emergency, the Client must immediately inform the campsite staff so that appropriate measures can be taken.
Failure to comply with safety rules may result in warnings, restrictions on access to certain areas or, in serious cases, termination of the stay.
26. Damage, Loss and Liability
The Client shall be responsible for any damage caused to the facilities, equipment, accommodation units or common areas due to negligence, misuse or failure to comply with the rules.
EVEDI CAMP, S.L. shall not be liable for theft, loss or damage to personal belongings, vehicles or equipment belonging to the Client or guests, except in cases where liability is legally established.
The establishment may charge the Client for repair or replacement costs arising from damage caused during the stay.
27. Complaints and Claims
Clients may submit complaints or claims at reception or through the contact channels provided by the establishment.
EVEDI CAMP, S.L. shall make available to users the official complaint forms required by applicable regulations.
The establishment undertakes to address complaints within a reasonable time and to provide a response in accordance with applicable consumer regulations.
28. Privacy and Data Protection
EVEDI CAMP, S.L. shall process the Client’s personal data in accordance with the privacy policy available on the website and with applicable data protection regulations.
The Client declares that all data provided are accurate and undertakes to update them when necessary.
Personal data may be used for booking management, compliance with legal obligations, security, internal administration and, where applicable, for sending commercial communications when the Client has expressly authorised this.
29. Applicable Law and Jurisdiction
These conditions shall be governed by Spanish law and, specifically, by the tourism, consumer and civil regulations applicable in Andalusia.
Any dispute arising from the interpretation or application of these conditions shall be submitted to the courts and tribunals of Granada, unless mandatory consumer regulations establish another jurisdiction.
30. Validity and Modifications of the Conditions
These conditions shall remain in force until replaced by a new version. EVEDI CAMP, S.L. may modify them at any time, and the updated version shall be published on the website and made available during the booking process.
Modifications shall not affect bookings already confirmed, unless required by mandatory legal provisions or expressly accepted by the Client.
31. Interpretation
If any clause of these conditions is declared null, invalid or unenforceable, such declaration shall not affect the remaining clauses, which shall remain in force.
The headings of the sections are for reference only and do not affect the interpretation of the conditions.
In case of doubt or contradiction between different language versions of these conditions, the Spanish version shall prevail.
32. Communication with the Establishment
Communications related to bookings, cancellations, modifications, incidents or any matter concerning the stay must be made through the official channels provided by EVEDI CAMP, S.L., including email, telephone or the booking platform.
The Client must ensure that the contact details provided are correct and operational in order to receive notifications, confirmations and relevant information.
EVEDI CAMP, S.L. shall not be responsible for issues arising from incorrect, incomplete or inactive contact details provided by the Client.
33. Acceptance of the Conditions
The Client acknowledges having read, understood and accepted these terms and conditions, as well as the privacy policy, cancellation policy and internal regulations of the establishment, prior to contracting the services.
The use of the services, the completion of a booking or the payment of any amount implies full acceptance of these conditions.
These conditions are made available to the Client before contracting and remain accessible on the website and at reception.
